{"id":20,"date":"2016-04-13T20:09:58","date_gmt":"2016-04-13T20:09:58","guid":{"rendered":"http:\/\/www.upstores.net\/?page_id=20"},"modified":"2025-01-17T00:49:28","modified_gmt":"2025-01-17T00:49:28","slug":"support","status":"publish","type":"page","link":"https:\/\/upstores.net\/fr\/support\/","title":{"rendered":"Support technique"},"content":{"rendered":"<p>F.A.Q. &#8211; frequently asked questions<\/p>\n<h2><strong>Please, Be aware that connecting to UpStore with a VPN will give a 404 error. VPN is not supported.<\/strong><\/h2>\n<p><strong>To bypass potential censorship by your internet provider, consider changing your DNS IP addresses to 1.1.1.1 or 8.8.4.4<\/strong><\/p>\n<p>DMCA requests should be directed to the appropriate channel provided <strong><a href=\"https:\/\/www.upstores.net\/dmca\" target=\"_blank\" rel=\"noopener nofollow noreferrer\">here<\/a><\/strong><\/p>\n<h2><strong>To cancel subscription or get a refund You MUST open a ticket <a href=\"https:\/\/www.upstores.net\/write\">here<\/a><\/strong><\/h2>\n<p><strong>Who can use this service<\/strong>?<br \/>\nAnyone!<br \/>\nupstore allows to upload, store & share your files with friends, subscribers or any other user from the internet.<br \/>\n<strong>How can I start using service<\/strong>?<br \/>\nJust use online uploader, FTP or remote upload. You can upload files even as guest. However, if you want to have ability to manage, rename or delete your files, you should <a href=\"https:\/\/upstores.net\/registration\" target=\"_blank\" rel=\"noopener noreferrer\">register<\/a> and be authorized.<br \/>\n<strong>Which kind of files can I upload<\/strong>?<br \/>\nYou can upload any files except files or materials contrary to laws of US\/EU.<br \/>\n<strong>How long will my uploaded files be stored<\/strong>?<br \/>\nPopular files and files of premium users will live forever! Files of guests may be deleted, but not earlier, than after 30 days since last download date, for registered users &#8211; not earlier than 90 days&#8230;<br \/>\n<strong>I have a web-site, can I upload files from it to your service automatically<\/strong>?<br \/>\nYou can use remote upload feature, just put direct link to your file.<br \/>\n<strong>Can I upload many files simultaneously from my browser<\/strong>?<br \/>\nYes. You can add up to 10 files to the queue at once in web-browser upload.<br \/>\n<strong>Upload takes very long time<\/strong>.<br \/>\nPlease check your connection. At present, our servers are located in Europe. Uploading from other continents can be slow. We are planning to establish additional servers in other regions, such as US.<br \/>\n<strong>What kind of limitations do you have<\/strong>?<\/p>\n<p>Daily download limit for premium users is 20GB. It can be expanded more by extra fees.<br \/>\nFree users and guests can download up to 6000 MB per 24 hours, premium users &#8211; up to 20000 MB per 24 hours.<br \/>\nMax. upload file size for free users and guests &#8211; 2 GB, for premium users &#8211; 5 GB.<br \/>\nMax. download file size for free users and guests &#8211; 2 GB, for premium users &#8211; not limited.<\/p>\n<p><strong>How to cancel Upstore recurring subscription<\/strong><br \/>\nMethod one:<\/p>\n<p>Send an email to support(at)upstore.net and ask for the cancellation of your membership.<br \/>\nProvide username and e-email registered on the upstore system.<\/p>\n<p>Method two:<\/p>\n<p>If you&rsquo;ve paid for 1 month or 3 months recurring plan you can manage subscription manually from your dashboard<br \/>\nGo to upstore.net<br \/>\nLog in to your account<br \/>\nGo to your account settings<br \/>\nChoose the option to cancel your membership<br \/>\nWait for a confirmation email<br \/>\nAlso you can open a ticket here https:\/\/upstore.net\/message\/write\/<\/p>\n<p>If you have any questions please contact us.<\/p>\n<p>Email: support@upstores.net<br \/>\nWebsite: http:\/\/www.upstores.net<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ. &#8211; Questions fr\u00e9quemment pos\u00e9es Veuillez noter que se connecter \u00e0 UpStore via un VPN entra\u00eenera une erreur 404. Les VPN ne sont pas pris en charge. Pour contourner une \u00e9ventuelle censure de votre fournisseur d\u2019acc\u00e8s Internet, envisagez de changer &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/upstores.net\/fr\/support\/\"> <span class=\"screen-reader-text\">Support technique<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":34,"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":440,"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/pages\/20\/revisions\/440"}],"wp:attachment":[{"href":"https:\/\/upstores.net\/fr\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}